Benchmarking Commercial ASR Systems on Code-Switching Speech: Arabic, Persian, and German

arXiv cs.CL Papers

Summary

This paper presents a benchmark evaluating five commercial ASR systems on code-switching speech across Arabic-English, Persian-English, and German-English pairs, using a two-stage pipeline to select 300 samples per pair and assessing performance with WER and BERTScore. ElevenLabs Scribe v2 achieves the lowest overall WER (13.2%) and highest BERTScore (0.936), with public dataset available.

arXiv:2605.19069v1 Announce Type: new Abstract: Code-switching -- the natural alternation between two languages within a single utterance -- represents one of the most challenging and under-studied conditions for automatic speech recognition (ASR). Existing commercial ASR benchmarks predominantly evaluate clean, monolingual audio and report a single Word Error Rate (WER) figure that tells practitioners little about real-world multilingual performance. We present a benchmark evaluating five commercial ASR providers across four language pairs: Egyptian Arabic--English, Saudi Arabic (Najdi/Hijazi)--English, Persian (Farsi)--English, and German--English. Each dataset comprises 300 samples selected by a two-stage pipeline: a heuristic filter scoring transcripts on five structural code-switching signals, followed by a GPT-4o and Gemini 1.5 Pro ensemble scoring candidates across six linguistic dimensions. This pipeline reduces LLM scoring costs by approximately 91\% relative to exhaustive scoring. We evaluate the systems on both WER and BERTScore, arguing that BERTScore is a more reliable metric for Arabic and Persian pairs where transliteration variance causes WER to penalise semantically correct transcriptions. ElevenLabs Scribe v2 achieves the lowest WER across all four language pairs (13.2% overall; 13.1% on Egyptian Arabic) and leads on BERTScore (0.936 overall). We further demonstrate that difficulty-stratified analysis reveals performance gaps masked by aggregate averages, and that BERT embedding projections confirm semantic proximity between reference and hypothesis despite surface-level script differences. The benchmarking dataset is publicly available at https://huggingface.co/datasets/Perle-ai/ASR_Code_Switch.
Original Article
View Cached Full Text

Cached at: 05/20/26, 08:23 AM

# Benchmarking Commercial ASR Systems on Code-Switching Speech: Arabic, Persian, and German
Source: [https://arxiv.org/abs/2605.19069](https://arxiv.org/abs/2605.19069)
[View PDF](https://arxiv.org/pdf/2605.19069)

> Abstract:Code\-switching \-\- the natural alternation between two languages within a single utterance \-\- represents one of the most challenging and under\-studied conditions for automatic speech recognition \(ASR\)\. Existing commercial ASR benchmarks predominantly evaluate clean, monolingual audio and report a single Word Error Rate \(WER\) figure that tells practitioners little about real\-world multilingual performance\. We present a benchmark evaluating five commercial ASR providers across four language pairs: Egyptian Arabic\-\-English, Saudi Arabic \(Najdi/Hijazi\)\-\-English, Persian \(Farsi\)\-\-English, and German\-\-English\. Each dataset comprises 300 samples selected by a two\-stage pipeline: a heuristic filter scoring transcripts on five structural code\-switching signals, followed by a GPT\-4o and Gemini 1\.5 Pro ensemble scoring candidates across six linguistic dimensions\. This pipeline reduces LLM scoring costs by approximately 91\\% relative to exhaustive scoring\. We evaluate the systems on both WER and BERTScore, arguing that BERTScore is a more reliable metric for Arabic and Persian pairs where transliteration variance causes WER to penalise semantically correct transcriptions\. ElevenLabs Scribe v2 achieves the lowest WER across all four language pairs \(13\.2% overall; 13\.1% on Egyptian Arabic\) and leads on BERTScore \(0\.936 overall\)\. We further demonstrate that difficulty\-stratified analysis reveals performance gaps masked by aggregate averages, and that BERT embedding projections confirm semantic proximity between reference and hypothesis despite surface\-level script differences\. The benchmarking dataset is publicly available at[this https URL](https://huggingface.co/datasets/Perle-ai/ASR_Code_Switch)\.

## Submission history

From: Sajjad Abdoli \[[view email](https://arxiv.org/show-email/5ada2abb/2605.19069)\] **\[v1\]**Mon, 18 May 2026 19:50:44 UTC \(748 KB\)

Similar Articles

Can Voice Agents Handle Bilingual Customers? Benchmarking Frontier ASR on Code-Switched Speech

Hugging Face Blog

ServiceNow AI releases a benchmark and dataset for evaluating automatic speech recognition (ASR) on code-switched speech across four language pairs (Spanish-English, French-English, Canadian French-English, German-English) in enterprise HR and IT scenarios, finding that current frontier ASR models still struggle with code-switching, leading to higher error rates.

Introducing Falcon ASR

Hugging Face Blog

Technology Innovation Institute (TII) introduces Falcon-ASR, a 1.6B parameter speech recognition model focused on Arabic, including the Emirati dialect, with support for English, French, Spanish and Portuguese. It reports a 20.92% average Arabic WER, outperforming the best published leaderboard result, and offers word-level timestamps.

Our ASR becomes garbage when callers switch languages mid sentence

Reddit r/AI_Agents

A practitioner shares how their ASR pipeline failed on code-switching calls because language detection ran once at the start, mangling the Hindi portion of English-Hindi utterances; they now run continuous detection and route unstable chunks to a review queue, exposing how benchmark numbers diverged from real-world caller behavior.