@10xmylife: Apple officially doesn't handle refunds and dumps it on developers—that's an outrage. A user told me they wanted a refund; I suggested they go through official channels so it could be returned to the original payment method. But he said Apple told him to contact the developer for a refund. However, as a developer, I don't know who bought my app, and there's no refund button to one-click...

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apple app-store refund developer policy

Summary

A developer complains that Apple doesn't handle app refunds, shifting the responsibility onto developers, and even when refunds are issued privately, Apple still takes a cut.

Apple officially doesn't handle refunds and dumps it on developers—that's an outrage. A user told me they wanted a refund. I suggested they go through the official channel so the payment could be returned to the original method. But they said Apple told them to contact the developer for the refund. But as the developer, I don't know who purchased my app, and there's no refund button for a one-click refund. If Apple would open up refund management, I'd log in on day one and agree to every refund. But Apple hasn't opened any refund-related settings! So this creates a situation where: - As a consumer, they were indeed charged and want a refund. - As a developer, I genuinely want to refund every user who requests one. - But as Apple, it defaults to assuming no refund event happened, doesn't handle refund events, and whether a refund is granted is entirely down to chance! > In the end, I can only issue refunds privately, but Apple still takes its 30%–15% cut from the fee the user paid! Apple can't even be bothered to provide refund services and instead expects consumers and developers to handle it privately—isn't that just disgusting?
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Cached at: 08/04/26, 02:11 PM

Apple doesn’t handle refunds and just dumps them on developers — honestly disgraceful

A user told me they wanted a refund, and I advised them to go through the official channel so the money could be returned to the original payment method. Turns out they said Apple itself told them to contact the developer for a refund.

But as a developer, I have no way to know who purchased my app, and there’s no refund button that lets me issue a one-click refund. If Apple actually opened up refund management, I’d log in on day one and approve every refund request — but Apple hasn’t exposed any refund-related settings at all!

So here’s the situation:

  • As a consumer, they were indeed charged and want a refund
  • As a developer, I genuinely want to refund every user who requests one
  • But as Apple, by default no refund event exists, and they won’t process refund requests — whether a refund happens is literally up to chance!

In the end, I can only refund privately every time, but the fee the user paid still gets Apple’s 30%–15% commission taken out regardless!

Apple can’t even be bothered to build a refund service, yet still expects consumers and developers to sort it out privately — is that not just plain disgusting?

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