Honest question: has your company actually shipped a custom AI agent to production, or are you still mostly using ChatGPT/Claude?

Reddit r/AI_Agents News

Summary

A community discussion asking whether companies have actually shipped custom AI agents to production or are still relying on ChatGPT/Claude and POCs, exploring frameworks, blockers, access management, and POC-to-production surprises.

There's a lot of noise about agent frameworks (LangChain/LangGraph, Google ADK, CrewAI, OpenAI Agents SDK, etc.), but I'm trying to understand what's really happening on the ground. For those working in an SME or an enterprise: Have you shipped a custom agent that real users or workflows depend on? Or is it still demos and internal POCs? If yes, what framework did you use, and would you choose it again? If no, what's blocking you? Reliability, cost, security review, lack of a clear use case, or "ChatGPT Enterprise / Claude Team is good enough"? For agents that touch real systems (CRM, email, internal APIs), how are you handling access? Shared API keys, service accounts, OAuth per user, something else? What was the biggest surprise between the POC and production?
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