Cats and dogs are missing meals after a popular smart feeder went down
Summary
A Petlibro outage took down its smart pet feeders, litter boxes, and fountains, causing pets to miss scheduled meals. Users report that devices failed to perform feedings despite the company's claims that local schedules would continue operating.
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<img alt="An image of Petlibro’s Granary 2 feeder" data-caption="Petlibro’s Granary 2 feeder. | Image: Petlibro" data-portal-copyright="Image: Petlibro" data-has-syndication-rights="1" src="https://platform.theverge.com/wp-content/uploads/sites/2/2026/08/petlibro-granary.webp?quality=90&strip=all&crop=0,0,100,100" />
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Petlibro’s Granary 2 feeder. | Image: Petlibro </figcaption>
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<p class="wp-block-paragraph">A Petlibro outage is preventing its smart pet feeders and other devices from performing scheduled tasks, like dispensing food. The outage began on Tuesday, with users across Reddit reporting that their smart feeders, litter boxes, and water fountains <a href="https://www.reddit.com/r/Petlibro/comments/1vmg21e/1030_am_us_est_devices_offline_again/">have gone offline</a>.</p>
<p class="wp-block-paragraph">Though <a href="https://petlibro.com/pages/petlibro-status">Petlibro maintains</a> that "existing settings and schedules stored locally on your device will continue to operate as programmed," <a href="https://www.reddit.com/r/Petlibro/comments/1vmd4zs/feeder_still_offline_scheduled_feedings_do_not/">many users</a> <a href="https://www.reddit.com/r/Petlibro/comments/1vmc303/feeding_schedules_need_to_be_addressed/">say</a> that's not the case. Instead, some users report that Petlibro's RFID and Granary food dispensers are <a href="https://www.reddit.com/r/Petlibro/comments/1vmes1b/if_your_cats_are_hungry_this_morning_app/">missing scheduled feedings</a> <a href="https://www.reddit.com/r/Petlibro/comments/1vmbu5f/was_out_of_town_and_did_not_know_about_outage/">due to the outage</a> - <a href="https://www.reddit.com/r/Petlibro/comments/1vlgf7e/server_errors_camera_and_app_not_working_while_in/">a major problem</a> for <a href="https://www.reddit.com/r/Petlibro/comments/1vmcpo1/what_do_i_do/">pet owners currently away from home</a>. Some users say they've …</p>
<p><a href="https://www.theverge.com/tech/979295/petlibro-outage-smart-pet-feeders">Read the full story at The Verge.</a></p>
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# Cats and dogs are missing meals after a popular smart feeder went down
Source: [https://www.theverge.com/tech/979295/petlibro-outage-smart-pet-feeders](https://www.theverge.com/tech/979295/petlibro-outage-smart-pet-feeders)
[](https://www.theverge.com/authors/emma-roth)
Emma Roth
is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more\. Previously, she was a writer and editor at MUO\.
A Petlibro outage is preventing its smart pet feeders and other devices from performing scheduled tasks, like dispensing food\. The outage began on Tuesday, with users across Reddit reporting that their smart feeders, litter boxes, and water fountains[have gone offline](https://www.reddit.com/r/Petlibro/comments/1vmg21e/1030_am_us_est_devices_offline_again/)\.
Though[Petlibro maintains](https://petlibro.sjv.io/c/482924/3735927/19553?u=https%3A%2F%2Fpetlibro.com%2Fpages%2Fpetlibro-status)that “existing settings and schedules stored locally on your device will continue to operate as programmed,”[many users](https://www.reddit.com/r/Petlibro/comments/1vmd4zs/feeder_still_offline_scheduled_feedings_do_not/)[say](https://www.reddit.com/r/Petlibro/comments/1vmc303/feeding_schedules_need_to_be_addressed/)that’s not the case\. Instead, some users report that Petlibro’s RFID and Granary food dispensers are[missing scheduled feedings](https://www.reddit.com/r/Petlibro/comments/1vmes1b/if_your_cats_are_hungry_this_morning_app/)[due to the outage](https://www.reddit.com/r/Petlibro/comments/1vmbu5f/was_out_of_town_and_did_not_know_about_outage/)—[a major problem](https://www.reddit.com/r/Petlibro/comments/1vlgf7e/server_errors_camera_and_app_not_working_while_in/)for[pet owners currently away from home](https://www.reddit.com/r/Petlibro/comments/1vmcpo1/what_do_i_do/)\. Some users say they’ve had issues with[Petlibro’s Dockstream](https://www.reddit.com/r/Petlibro/comments/1vlwxyt/comment/p35zgbx/?share_id=2ILrpo5-nWeWre8IlB5Re&utm_content=2&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1)[smart fountains](https://www.reddit.com/r/Petlibro/comments/1vlnmgl/comment/p3361s5/?share_id=bAQPhIOKMOD5XSZF1cynu&utm_content=2&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1)and[Luma](https://www.reddit.com/r/Petlibro/comments/1vm59rk/what_the_hell_is_going_on/)[litter boxes](https://www.reddit.com/r/Petlibro/comments/1vm6agd/comment/p38bqta/?share_id=iW7RKOSbfoWsGnrJ99zHw&utm_content=2&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1)as well, while the[app also isn’t working](https://www.reddit.com/r/Petlibro/comments/1vmjqui/anyone_else_seeing_this_in_their_app_happened/)for some\.
“We are currently experiencing a service issue affecting some Petlibro app functions,” Petlibro[said on Tuesday](https://petlibro.sjv.io/c/482924/3735927/19553?u=https%3A%2F%2Fpetlibro.com%2Fpages%2Fpetlibro-status)\. “Our team is actively restoring service, validating stability, and bringing functionality back in stages\.” In an update on Wednesday at 2:30PM ET, Petlibro said that “much of our service is restored as we continue to bring the app back into full operation\.”[Some users](https://www.reddit.com/r/Petlibro/comments/1vmo1s9/back_online/)say their devices have started working again, but[others](https://www.reddit.com/r/Petlibro/s/64WPx2WBnC)[are still having](https://www.reddit.com/r/Petlibro/comments/1vmnj8f/comment/p3b2eas/?share_id=ZSIrBzOnuhA6TJBN0pDgb&utm_content=2&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1)issues[reconnecting them](https://www.reddit.com/r/Petlibro/comments/1vmpmoe/any_success_reconnecting_devices/)to the Petlibro app\.
*The Verge*reached out to Petlibro with a request for more information but didn’t immediately hear back\.
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- Emma Roth
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