Verso, the company that never sleeps

TL;DR: Verso has built a nearly fully autonomous company using AI, automating key processes like customer research delivery and bug fixing through a "company brain." With just a four-person team, they serve about thirty clients. ## Company Profile: Context Information Provider Verso is a context information provider that offers near real-time consumer insights to help clients make better business decisions. The company has developed an agent-based solution that covers the entire consumer research process—from study design and respondent recruitment, to AI-moderated conversations, an analysis pipeline, and finally delivering actionable insights. Clients get insights ten times faster than traditional methods, at half the cost. ## Product Tech Stack The entire product stack relies on OpenAI technology: voice models and real-time translation models for the interview phase; the analysis phase uses a multi-agent pipeline built on the latest frontier models. ## The Company Brain: Verso Brain Any autonomous system must do three things: **listen, think, act**. - **Listen**: Orchestrate via Codex to collect internal data (email, calendar, Slack, Notion) and external data. - **Think**: Includes an intelligence layer (knowledge agent, powered by Cortex) and a memory layer (flexible database storing all organizational context). - **Act**: Execute workflows in the real world via tools, MCP, and CLI—running autonomously. ## Autonomous Delivery of Customer Research: A Concrete Example A traditional process requires 10–15 customer success managers and takes about one week of planning + three weeks of fieldwork + three weeks of analysis. The Verso Brain autonomously handles the vast majority of the work, notifying the team only when human input is needed or an anomaly occurs. Last Friday at 5 PM, after a client meeting, colleague Maxime @mentioned the Verso Brain in a Slack channel, asking it to retrieve meeting information and email exchanges. An hour and a half later (6:23 PM), fieldwork had already launched. Over the weekend, about fifty US consumers interacted with the AI interviewer. By Sunday at 2 PM, fieldwork was complete. On Monday morning, the Brain flagged several potentially fraudulent interviews for human review. After validation, analysis started, and two hours later the research results were delivered to the client. The entire process went from six weeks to under 72 hours. ## Bug Fixing: Massive Engineer Efficiency Gains In most tech companies, software engineers spend about 20% of their time fixing bugs. At Verso, every bug is automatically detected, triaged by an AI agent, and 90% of bugs are fixed automatically. Engineers spend nearly all their time building products, improving technology, and creating customer value. ## Results & Summary Verso currently serves about thirty clients and has delivered over fifty studies in multiple languages. All of this is done by a team of just four people. Additionally, the company has automated 80% of its hiring process, and the Verso Brain sends a daily summary to the CEO via WhatsApp every morning. --- Source: Verso, l'entreprise qui ne dort jamais (https://www.youtube.com/watch?v=mFwWax5pLTs)