How IT Admins can manage ChatGPT Work at scale | OpenAI

TL;DR: OpenAI is introducing an Admin API and new ChatGPT Work tools to help IT administrators manage access, monitor spending, and enforce budget limits at scale. ## New Challenges for Admin Roles & OpenAI's Response As AI becomes central to daily work, IT administrators now take on a more strategic role: managing access, tracking costs, and measuring the value of AI tools. To simplify these tasks, OpenAI has built new tools specifically for admins—including the **Admin API** demonstrated today, which supports large-scale operations. ## Live Demo: Managing a Workspace with ChatGPT Work ### 1. Creating a Scoped Admin Key First, the presenter creates a scoped admin key and securely saves it to Keychain. This allows the work agent to perform subsequent operations via the API while keeping permissions under control. ### 2. Querying User & Group Activity By asking ChatGPT Work directly: "Which groups and users are most active daily?" the system quickly summarizes adoption and shows where usage is concentrated. This helps identify which teams are highly engaged and where additional support might be needed. ### 3. Viewing Spending Details & Anomaly Detection The presenter follows up: "Can we also see average spending per user and per group? Maybe also see which groups are above the workspace average?" Work automatically returns the data and highlights spending outliers. This visualization lets admins easily investigate before costs become a problem. ### 4. Auto-Suggesting Budget Caps & Applying Them For the highest-spending group, the presenter asks Work to suggest a monthly per-user cap. Work shows the expected impact, along with clear suggestions and review context—giving the admin all the information before making final changes. After reviewing, the admin confirms the change, and Work applies the cap automatically. The admin then verifies the change in the management interface, ensuring full control. ## Summary: Streamlined Daily Management & Deep Control ChatGPT Work offers a simple way for admins to understand what's happening in their workspace and take action. These are just a few examples. Work makes day-to-day admin tasks easier, while the Admin API provides the data and control needed for every workflow behind the scenes. **Source:** How IT Admins can manage ChatGPT Work at scale | OpenAI (https://www.youtube.com/watch?v=t8Ej9aeW388)