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OpenAI open-sourced a customer service agent demo based on the Agents SDK. It includes multiple specialized agents and a visual interface, serving as a reference for learning or building AI customer service systems.
OpenAI released a major update to the Agents SDK, introducing a Codex-style runtime framework, separation of sandbox and runtime, memory, skills, and other features. It also launched managed Shell tools, container endpoints, a skills API, and a TypeScript version, aiming to simplify building and deploying production-grade agents.