Tag
Enterprise AI rollouts often achieve high adoption metrics like logins or usage but fail to improve productivity because they don't address underlying workflow issues and measure the wrong outcomes.
The author argues against building fully autonomous email agents based on real-world failures, advocating for constrained 'propose-and-approve' workflows where AI prepares context and drafts but humans retain final approval on sends.
Jotform founder shares lessons from two decades of leadership, arguing that star performers don't automatically create high-performing teams and that AI can exacerbate this problem.