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DoorDash launched agentic ordering via iMessage and other messaging channels, letting users text orders that proactively learn from repeat purchases and group chats. Commentators argue being agent-friendly and present in all channels gives DoorDash a strong moat against disintermediation.
A tweet warns that businesses are unprepared for the rise of agentic traffic, with less than 1% of consumers currently using agents, but this is expected to increase significantly, bringing new challenges in managing customer interactions.
A tweet notes U.S. Senator Marco Rubio's realization of the need to learn about consumer agents, likely referring to AI or tech agents for consumer use.