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A field study inside a global consulting firm examines how conversational AI voice interviews paired with surveys shape what employees disclose, finding that 20-41% of sessions paired favorable ratings with substantive concerns and developing a grounded model of 'bounded disclosure'.
This study tests whether unexpected events, such as a person dressed as Batman on public transport, increase prosocial behavior like offering a seat to a pregnant woman, drawing on mindfulness and behavioral disruption theories.
GiveDirectly's pilot in rural Rwanda paired unconditional cash transfers with a general-purpose AI chatbot, revealing both value as an always-available advisor and critical limitations including language gaps, irrelevant responses, and confidently incorrect answers, raising questions about evaluating models beyond benchmarks.