fin

Salesforce acquires AI customer service platform Fin for $3.6 billion to enhance its Agentforce platform with advanced AI agent capabilities.

Salesforce has agreed to acquire Fin (formerly Intercom), a customer agent platform, for $3.6 billion to accelerate its autonomous agent capabilities and expand agentic enterprise offerings.

Intercom, the customer communication platform, announces it is rebranding its company name to Fin, reflecting its focus on its AI customer agent platform. The Intercom product name will continue as the customer service software.