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The author describes challenges using OpenClaw to automate workflows, noting that as data volume grew, context drift occurred and long-running tasks caused polling issues, leading to a decision to turn the system into a SaaS product with OpenClaw as the entry point.
A commentary highlighting that the operational challenges of scaling AI agents—such as orchestration, retries, entitlements, rate limits, and auditability—closely mirror those faced by SaaS billing systems in 2017.