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The article warns against using a code repository as an organization's memory for decisions and knowledge, advocating for a separate knowledge management system to avoid noise and buried information.
This paper presents a qualitative case study of a large IT services company's 2025 development and rollout of an agentic AI system, distilling seven lessons for embedding governance into system architecture and operations to balance autonomy with accountability.
The article discusses the PocketOS AI incident through the lens of 'distancing through differencing,' a concept from resilience engineering that explains how teams dismiss lessons from others' failures by attributing them to incompetence. It argues that reacting to AI accidents by labeling victims as 'bozos' is counterproductive to systemic safety and learning.
An excerpt from a book-in-progress explores how Xerox repair technicians in the 1980s relied on social knowledge-sharing and storytelling ('war stories') to maintain complex photocopiers, based on anthropologist Julian Orr's ethnographic research published in 'Talking About Machines' (1996).