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A CEO prototyped an AI agent using Claude MCP and NetSuite, but it failed to scale. BotsCrew rebuilt the stack, achieving 50% automation, 24x faster responses, and $140K annual savings.
The author shares their experience trying to reduce repetitive support emails with AI, finding that most automated solutions fail, and that a combination of knowledge retrieval, OCR, reply drafting, confidence scoring, and human review is more effective.