Should AI agents decide audience selection, personalization, and customer journeys?

Reddit r/AI_Agents News

Summary

Explores the potential of AI agents to take over marketing decisions like audience selection and personalization, questioning whether marketers should hand over control to AI.

Audience selection. Journey orchestration. Channel optimization. Personalization. For years, marketers have manually controlled these decisions through rules, segments, and workflows. But as AI agents become more capable, I wonder if we're moving toward a model where marketers define the goal and agents handle the execution. Instead of deciding who gets what message and through which channel, could AI agents continuously optimize those decisions based on customer behavior and business outcomes? Do you see marketing as a strong use case for AI agents, or are there too many brand and customer experience considerations to hand over that level of control?
Original Article

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