@omarsar0: I think the consumer breakthrough for agents comes when they start the conversation themselves. Lucas lives in iMessage…
Summary
Omar Santos argues that the consumer AI breakthrough will come when agents initiate conversations themselves, praising Lucas, a demo AI assistant that lives inside iMessage and WhatsApp and proactively handles tasks like refunds and bookings.
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I think the consumer breakthrough for agents comes when they start the conversation themselves.
Lucas lives in iMessage and WhatsApp and texts you first when something needs handling, like a refund on a canceled flight or a booking you keep putting off. Proactive capabilities are great.
Max Derevy (@MaxDerevy): We built an AI that saves your ass.
Meet Lucas. It’s been meaning to text you.
It lives in your texts, learns your life, and prompts itself.
It books, pays, orders and checks you in. Usually before you’ve thought of it.
Overnight, it goes exploring for things your life could
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