AI agents are starting to look less like software and more like employees

The first thing people ask about an employee isn't how smart they are. It's whether they're reliable, accountable, and can work within a team. I think we're reaching the same point with AI agents. Models keep getting better, but organizations are beginning to care more about how agents behave in production than how they perform on benchmarks. That's why I think the conversation is shifting from agent intelligence to agent operations. Once an organization has dozens of agents, questions around governance, deployment, permissions, observability, and evaluation become much bigger than choosing another model. It feels like an entirely new layer of infrastructure is starting to emerge.