Launch HN: Voker (YC S24) – Analytics for AI Agents

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Summary

Voker, a YC-backed startup, launches an analytics platform designed to measure the performance and business impact of AI agents, offering self-service insights for product and business teams.

Hey HN, we&#x27;re Alex and Tyler, co-founders of Voker.ai (<a href="https:&#x2F;&#x2F;voker.ai&#x2F;">https:&#x2F;&#x2F;voker.ai&#x2F;</a>), an agent analytics platform for AI product teams. Voker gives full visibility into what users are asking of your agents, and whether your agents are delivering, without having to dig through logs. Our main product is a lightweight SDK that is LLM stack agnostic and purpose-built for agent products. (<a href="https:&#x2F;&#x2F;app.voker.ai&#x2F;docs">https:&#x2F;&#x2F;app.voker.ai&#x2F;docs</a>)<p>Agent Engineers and AI product teams don’t have the right level of visibility into agent performance in production, which results in bad user experiences, churn, and hundreds of hours wasted with spot checks to find and debug issues with agent configurations.<p>Demo: <a href="https:&#x2F;&#x2F;www.tella.tv&#x2F;video&#x2F;vid_cmoukcsk1000i07jgb4j65u67&#x2F;view" rel="nofollow">https:&#x2F;&#x2F;www.tella.tv&#x2F;video&#x2F;vid_cmoukcsk1000i07jgb4j65u67&#x2F;vie...</a><p>We recently conducted a survey of YC Founders and 90%+ of respondents said that the only way they know if their Agents are failing users in production is by hearing complaints from customers. They push a prompt change hoping that it fixes the problem and doesn’t break something somewhere else, and the cycle repeats.<p>We saw tons of observability and evals products popping up to try to address these problems, but we still felt like something was missing in the agent monitoring stack. Obs is good for individual trace debugging but is only accessible to engineers. Evals are good for testing known issues, but don&#x27;t give insights into trends that teams don’t expect, so engineers are always playing catch up. Traditional product analytics tools do a good job tracking clicks and pageviews across your product surface but weren’t built ground up for agent products. Knowing what users want out of agents, and whether the agent delivered requires specific conversational intelligence &#x2F; unstructured data processing techniques.<p>We came up with the agent analytics primitives of Intents, Corrections, and Resolutions to describe something pretty much all conversational agents had in common: a user will always come to an agent with an intent, the user might have to correct this agent on the way to getting their intent resolved, and hopefully every intent a user has is eventually resolved by the agent. Voker processes LLM calls by automatically annotating individual conversations and picking out user intent and corrections. Voker takes these and uses LLMs and hierarchical text classification to create dynamic categories that give higher level insights so you don’t have to read individual conversations to know what are the main usage patterns across your users.<p>The most common substitute solution we’ve seen is uploading obs logs to Claude or ChatGPT and asking for summary insights. There are a few problems with this - mainly that LLMs aren’t good at math or data science, so you don’t get accurate or consistent statistics. Its highly likely that the LLM overfits to some insights and underfits to others. The LLM isn’t programmatically reading and classifying each individual session or interaction. This is why we don’t use LLMs for any of our core data engineering (processing events, calculating statistics) so the analytics we produce are consistent, reproducible, and accurate. We have a publicly available, lightweight SDK that wraps LLM calls to OpenAI, Anthropic and Gemini in Python and Typescript. Voker handles the data engineering to turn raw data into usable analytics primitives and higher level insights. Free tier: 2,000 events &#x2F; mo, requires email signup. Paid plans start at $80&#x2F;mo with a 30 day free trial.<p>We&#x27;d love to hear how you&#x27;re currently detecting trends, and if you try Voker, tell us what part of our analysis is valuable, and what still feels missing. Thanks for reading, and we’re looking forward to your thoughts in the comments!
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# Voker | Analytics for AI Agents Source: [https://voker.ai/](https://voker.ai/) ## Make sure your AI agents are helping, not just responding\. Voker is analytics for the agentic era, so you can build the best agents possible\. ![Analytics dashboard showing total sessions, correction rate, resolution rate, new intent categories, a line graph comparing correction and resolution rates over time, and a colorful bar chart of intent categories with session percentages.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6b90e90060e0356a63298_An%20analytics%20dashboard.avif)![Analytics dashboard shows 654 total sessions with +1882% growth, 42% average correction rate down 37%, 34% average resolution rate, and 309 new intent categories.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deb1203111233a27af8215_Group%208%20(1).avif) ![Faint image of white clouds over a gradient teal background with subtle plus-shaped outlines on both sides.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69fc6b9ea4d4b29597ce0daa_hero-img.avif) ## Do you really know what your agents are saying to your users? ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6b9757bf77237b7ec4afb_82252552008432ae517c7df58e163285_Voker_GraphicAssets__Hawk%201.png) It feels like you're flying blind Scanning traces doesn't tell you if agents are helpful, accurate, or hitting walls\. You only find out when customers complain or attrition skyrockets\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69eb2618ec2c1cafb08e32be_Voker%20Icon%20Set_Usage%20Data%201.svg) Getting helpful usage data is resource\-intensive Every stakeholder needs data\. Every request pulls engineers away from building\. Nobody can self\-serve insights\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69eb2618a57a906d220960cc_Voker%20Icon%20Set_Proving%20ROI%201.svg) Proving Agent ROI is difficult Product and business teams need to quantify AI investments\. You have usage stats, but struggling to connect agent performance to conversion, retention, or revenue\. ## One platform\. Complete visibility\. Better Agents\. Voker transforms AI agent interactions into structured analytics that anyone on your team can use\. Self\-Service Analytics PMs, analysts, and business teams get digestible insights they need without tickets, bottlenecks, or delays\. ![Man sitting at desk working on a laptop and a desktop monitor displaying code and a messaging app.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f2939f14d27f36ac149ef9_VOKER_HIRES-_13_small.jpg) Performance Intelligence Track what AI agents are saying, identify knowledge gaps, detect abnormalities, and measure improvement over time\. Business Impact Connect agent metrics to outcomes that matter by correlating conversational data with user data you're already collecting\. Self\-Service Analytics PMs, analysts, and business teams get digestible insights they need without tickets, bottlenecks, or delays\. Business Impact Connect agent metrics to outcomes that matter by correlating conversational data with user data you're already collecting\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69fb71b853a5c307250cd1e1_performance-int%20copy.avif) Performance Intelligence Track what AI agents are saying, identify knowledge gaps, detect abnormalities, and measure improvement over time\. Self\-Service Analytics PMs, analysts, and business teams get digestible insights they need without tickets, bottlenecks, or delays\. Performance Intelligence Track what AI agents are saying, identify knowledge gaps, detect abnormalities, and measure improvement over time\. ![Man with glasses in a white t-shirt gesturing with his hand while another man in a checked shirt holds a marker, both in an office setting.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f2939e1f847295446fec9f_VOKER_HIRES-_136_small.jpg) Business Impact Connect agent metrics to outcomes that matter by correlating conversational data with user data you're already collecting\. Self\-Service Analytics PMs, analysts, and business teams get digestible insights they need without tickets, bottlenecks, or delays\. ![Man sitting at desk working on a laptop and a desktop monitor displaying code and a messaging app.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f2939f14d27f36ac149ef9_VOKER_HIRES-_13_small.jpg) Performance Intelligence Track what AI agents are saying, identify knowledge gaps, detect abnormalities, and measure improvement over time\. ![Man with glasses in a white t-shirt gesturing with his hand while another man in a checked shirt holds a marker, both in an office setting.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f2939e1f847295446fec9f_VOKER_HIRES-_136_small.jpg) Business Impact Connect agent metrics to outcomes that matter by correlating conversational data with user data you're already collecting\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69fb71b853a5c307250cd1e1_performance-int%20copy.avif) ![Dark green shape with curved edges and one rounded corner on a transparent background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6ce051cf71ed0339b8aee_Subtract.avif) Intents Identify what your user wants\. Voker automatically classifies user goals from natural conversation\. Help me book my next vacation\.” ![Young man with curly dark hair wearing glasses and a gray shirt, outdoors with a blurred natural background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6c13fc90a19882cfc62a4_A%20person%20with%20glasses.avif) Corrections Detect when your user isn't getting what they want\. Surface friction before it becomes churn\. Help me book my next vacation\.” ![Young man with curly dark hair wearing glasses and a gray shirt, outdoors with a blurred natural background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6c13fc90a19882cfc62a4_A%20person%20with%20glasses.avif) No, you got the dates wrong\.\.\. again\. It was 4/5 \- 4/18 ![Young man with curly dark hair wearing glasses and a gray shirt, outdoors with a blurred natural background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6c13fc90a19882cfc62a4_A%20person%20with%20glasses.avif) Resolutions Recognize when your agent solves a user's intent\. Measure success rates across every interaction\. No, you got the dates wrong\.\.\. again\. It was 4/5 \- 4/18 ![Young man with curly dark hair wearing glasses and a gray shirt, outdoors with a blurred natural background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6c13fc90a19882cfc62a4_A%20person%20with%20glasses.avif) Got it, booking your flight for 4/5 \- 4/18\. ![Voker logo](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69ea4bf7857d672aa38575db_Vector%20(1).svg) ## Made for teams building best\-in\-class agent products ![Checkmark_Icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6cf197ba8b9d688657ed4_Checkmark.svg) High interaction volume \(1k\+ chat sessions per month\) ![Checkmark_Icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6cf197ba8b9d688657ed4_Checkmark.svg) Complex multi\-turn conversations \(tools, RAG, MCP\) ![Checkmark_Icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6cf197ba8b9d688657ed4_Checkmark.svg) Cross\-functional teams that need agent insights ![Four people having a discussion in a small office with a whiteboard and computer monitors.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f2939e296e4200cedec4a6_VOKER_HIRES-_98_small.jpg) ![Dark green abstract shape with rounded edges on a white background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6cfc5aa84ec4d7dade234_Subtract%20(1).avif) ![Dark green shape with curved edges and one rounded corner on a transparent background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d6ce051cf71ed0339b8aee_Subtract.avif) ## Works with your stack\. No vendor lock\-in\. Own your data\. Voker supports any LLM framework or model, with seamless integration for OpenAI, Anthropic, and Gemini\. ![chatgpt](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d8036447fc7d5568f53cf9_d6efed303618f40546e6082c58a132df_Item.svg) OpenAI ![anthropic](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d803642ff01c04606bdf33_056d818e2833b1f98374e7dc2ffe8d4d_Item-1.svg) Anthropic ![gemini icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deadbfb627f448c0d1e065_gemini.svg) Gemini ![langchain icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deadbf18d48f42b02c93f7_langchain.svg) Langchain ![crew icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deadbf605e5e598ae1cba2_crew.svg) CrewAI ![vercel icon](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deadbfac00db7a460f0c4b_vercel.svg) Vercel AI SDK ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69eb2618577633d72b38e5ab_Voker%20Icon%20Set_SDK%20Install%201.svg) Lightweight SDK Python & Typescript\. Two lines to install\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69eb261885842e7fb051ab45_Voker%20Icon%20Set_Own%20Data%201.svg) Own Your Data Retain full ownership of your data\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69eb26188dc43830fd1e29e5_Voker%20Icon%20Set_Self%20Hosting%201.svg) Self Hosting Available Architected with Enterprise needs in mind\. ## Get to insights with just a few lines of code Lightweight integration\. No infrastructure changes required\. Start free and scale as you grow\. 1 Install the SDK One code snippet, any framework 2 Connect your agents Automatic data collection starts from voker\.ai\.provider\_openai import OpenAI Copied 3 Start analyzing Dashboard populates with insights ## Everything you need to understand your agents Powerful features built for teams running high\-volume conversational AI\. ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d81411d848c5a2df3e9758_session_timeline%201.png) Queryable Conversation Timelines See agent conversations through the eyes of your users\. Search topics, intents, and issues across all conversations\. ![Dashboard for OnboardingAssist_Pro agent showing 101 sessions in 30 days, average resolution rate 42%, average correction rate 37%, with session details and intent categories tabs.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d81411013e285a4af77da8_session_timeline%202.avif) Performance Tracking Quantify improvements when you make changes\. Know when to roll back if an update breaks your system\. ![User analytics dashboard showing Daniel Carter's interaction summary, including 39% resolution rate, 41% correction rate, common intent categories, and a detailed behavioral summary.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d81411dce8440459e62c5d_session_timeline%203.avif) User Behavior Insights Track what users ask, whether agents deliver\. Get alerted when users become frustrated or rage\-quit\. ![Step-by-step guide to install Voker SDK, configure API key, create first event with OpenAI, and wait for the first event.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d81410c3b7a08e5c3dcede_session_timeline%204.avif) Ecosystem Friendly Works alongside Langfuse, Langsmith, PostHog, Mixpanel, Amplitude, and others\. ![Dark black abstract shape with rounded edges on a white background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d815fe20ff958f94242f03_Subtract.svg) ![Smiling man with short brown hair, beard, and blue eyes wearing a black shirt against a black background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69e697e6ce327730a49560a6_2e7e8983813045869e40d1bd7425590a_A%20man%20with%20short%20brown%20hair%20and%20a%20beard%20smiles.avif) ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d959f33462191b77ac0a04_Subtract%20(1).svg) ## Trusted by product teams that require the best "Data drives all of our decisions at True Classic, but we didn’t have a way to track AI performance\. Voker made it possible to monitor and optimize our AI features quickly\." Ben Yahalom, CEO of True Classic ![Man with black glasses and dark hair wearing a maroon shirt looking to the side against a yellow background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f293cc7382aaef7dc4dc93_221026_dutch_shot17_%20CarlosMoreno_3768%20copy.avif) ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d959f33462191b77ac0a04_Subtract%20(1).svg) ## Trusted by product teams that require the best "Voker has allowed us to optimize our agents in production, ensuring ROI positive outcomes in record time without impacting engineering resources\." Carlos Moreno, CTO of Dutch ![Smiling woman with long dark hair wearing a sleeveless dark top against a blue background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69e697e7b7ec6a6383790c2b_Smiling%20woman%20with%20long%20brown%20hair.avif) ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d959f33462191b77ac0a04_Subtract%20(1).svg) ## Trusted by product teams that require the best "With Voker, we can iterate on improving our agents much faster than competitors\. It's streamlined everything for us" Ariel Herrera, CTO of Coffee Clozers ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69f299ab7d9f2703c977c1ca_Screenshot%202026-04-29%20at%204.47.47%E2%80%AFPM%20copy.avif) ![](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69d959f33462191b77ac0a04_Subtract%20(1).svg) ## Trusted by product teams that require the best "Voker has been a fantastic partner for us\. With their intents and resolution tracking, we’ve learned where we need to make investments in product & customer success, and where we’re crushing our goals\!" Peter Greig, VP of Data & Analytics at Lull ![Black geometric shape with two connected rounded squares, forming an L-like figure.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deaf96575b06c43fc91baf_Union%20(1).avif) ![Abstract overlapping rounded rectangles with gradient shading, forming a geometric design on a transparent background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69deaf2e6bfeab1b211ec904_Union.avif) ## Start free, scale as your agents grow Plans for every stage of your agent journey\. Start free, scale as your agents grow\. Invite the whole team\. Experimenting with adding agents to your product\. Capture analytics from day one\. / 2,000 events / month / 30 days retention / Community support / Unlimited seats Experimenting with adding agents to your product\. Capture analytics from day one\. / Unlimited seats / 2,000 events / month / 30 days retention / Community support 30 Day Free Trial Your product has recently launched agents, but usage is still limited\. /Unlimited seats /Up to 20,000 events / month /90 days data retention /Email support 30 Day Free Trial Agents are a core part of your product experience and users rely on them regularly\. /Unlimited seats /2,000,000 events / month /1 year data retention /Agent Auto\-Optimization /Email \+ Slack support Agents operate at large scale where reliability, optimization, & governance are mission\-critical\. /Unlimited seats /Custom events volume /Custom data retention /Self\-hosted deployment /SSO /Dedicated optimization engineer Intent, Correction, & Resolution Detection Queryable Conversation Timelines Agent Performance Tracking Agent Auto\-Optimization \(Beta\) Events include user messages, assistant messages, and tool calls generated by your agents\. Most conversations generate ~15 events on average\. ![Dark black abstract shape with rounded edges on a white background.](https://cdn.prod.website-files.com/69d57891b4f6c4aff88c95ff/69e147fe0b11200bd623f2ef_Subtract.svg)

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