Workspace agents in ChatGPT: Admin and builder controls

**TL;DR:** This video demonstrates the builder and admin control features of ChatGPT workspace agents, ensuring team collaboration efficiency while maintaining security governance. ## Workspace Agent Overview Workspace agents can execute important workflows for your team around the clock. The video uses the "Product Feedback Intelligence Agent" as an example to showcase its core capabilities: - Collect important customer contact information and product feedback from CRM - Create deliverables such as PRD briefings, slides, etc. - Generate actionable tickets and tools like Linear - Provide updates in Slack on a weekly schedule ### Agent Performance in Slack After entering the Slack channel, you can see how the agent integrates contacts from various tools and proactively shares its analysis results in the team's shared Slack channel. It can also respond with additional context, consolidate feedback, and apply that feedback in the next run thanks to its memory. ## Builder Controls Given that the agent can access a wide range of tools and applications, builders have several control options to determine the agent's permissions. ### Read/Write Operation Toggle Builders can toggle specific write and read operations, granting fine-grained control over the agent's access to applications. ### Natural Language Operation Constraints During the build process, builders can also set additional operation constraints using natural language. Example from the video: > "I set an operation constraint so it can only send emails to recipients at openai.com, because the agent is handling sensitive customer and product information." ## Admin Controls In ChatGPT Enterprise, admins govern the entire workspace with powerful role-based access control (RBAC). - Decide who can build and publish agents - Decide which applications and operations agents can access ### App Settings & Permissions Admins can impose additional restrictions on specific apps (e.g., Gmail): - Restrict access to certain apps based on user roles - Constrain parameters and operations for specific apps ### Human Approval Workflow Admins can set up a human approval workflow. For operations with significant impact, ChatGPT prompts the user to confirm, ensuring critical actions undergo human review. ## Summary With workspace agents, teams can move faster, while IT and admins maintain appropriate control. --- **Source:** https://www.youtube.com/watch?v=HaaKUFAOi84