@alexkkingx: Manus experienced an outage, and after recovery, it directed me to Lenny's Product Pass to re-claim a compensation code. The issue is that my Lenny account has long expired, making the website inaccessible, while my Manus subscription still has six months unused. I exchanged emails back and forth with both sides. Lenny customer service directly replied: expired...

Manus suspended its service on their own, and after restoration, they asked me to retrieve a compensation code from Lenny’s Product Pass.

The problem is, my Lenny subscription expired long ago, so I can’t even log into that site, yet my Manus account still has six months left unused.

I emailed both parties and went back and forth.

Lenny’s support bluntly replied: “Expired means no access, no exceptions, and we won’t issue a Manus code.” Manus support didn’t care about any of this. They just kept sending the same “go to Product Pass and click it” instructions on repeat, then closed the ticket.

They’re just passing the buck at each other.

@ManusAI This mess was caused by your service suspension. Stop sending me to an inaccessible page—just credit my account directly. @lennysan At least acknowledge this: expired users are being pushed back by your partner, but your portal is already closed.

Both are useless.