What Codex Unlocks for NTT Data

**TL;DR:** NTT Data's internal adoption of OpenAI's Codex has automated complex IT and sales tasks, reducing two-day expert analyses to 30 minutes and creating entirely new workflows. # Codex-Driven Internal Transformation: NTT Data's Practices and Results Since its launch, Codex has rapidly gained traction within NTT Data, surpassing 10,000 users in just a few months to become the company's largest internal technology community. This achievement has been driven by the NTT Data Open Excellence Center team, which aims to deeply integrate Codex and the broader open product portfolio into enterprise operations. ## From Complex Analysis to Automation: The Efficiency Revolution in IT Operations One of Codex's most transformative applications lies in automating high-complexity incident and performance analysis. Tasks that previously required technical experts to spend two days conducting deep analysis and generating reports can now be automatically completed in just 30 minutes using Codex. This not only dramatically improves efficiency but also frees up professionals to focus on more strategic tasks. ## Breaking Boundaries: A New Tool for Sales Teams Codex's impact has extended beyond technical departments to the business frontlines. Sales teams have begun leveraging Codex to automate critical tasks such as customer list maintenance. These entirely new workflows, enabled by Codex, offer unprecedented opportunities for productivity enhancement and process optimization for non-technical teams. ## Conclusion NTT Data's practices clearly demonstrate that Codex is not just a tool for enhancing existing process efficiency but also a platform capable of creating entirely new working models. It is redefining the cycle and manner in which tasks are completed—from deep IT analysis to daily customer management—propelling the enterprise toward a smarter, more automated future. Source: What Codex Unlocks for NTT Data (https://www.youtube.com/watch?v=VDI4MiD6eh4)