Why are my agents failing in production?

Reddit r/AI_Agents News

Summary

The article explains that AI agents fail in production because they lack access to human reasoning and tacit knowledge needed to handle ambiguity, exceptions, and complex decisions.

Our agents are failing in production because they have access to the right data, but not the reasoning behind how humans use that data to make decisions. In real-world workflows, the hardest cases depend on tacit judgment—exceptions, tradeoffs, context, and unwritten rules that never make it into systems of record. Without those decision traces, agents perform well on predictable tasks but become unreliable when faced with ambiguity, edge cases, or situations that require judgment. Anyone facing the same issue?
Original Article

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