Are we measuring AI agents by completed tasks when we should be measuring actual outcomes?
Summary
作者质疑当前用任务完成率来衡量AI agent表现的做法，指出即使agent成功关闭了大量工单，也可能因未真正解决问题而导致客户体验下降。文章探讨应如何转向衡量下游业务结果、修正率和客户满意度等更实际的指标。
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