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Salesforce以36亿美元收购AI客服平台Fin，旨在通过先进的AI代理能力增强其Agentforce平台。
Bret Taylor, co-founder of Sierra, predicts that within 3-4 years, consumers will abandon businesses that lack AI customer service, comparing the leap from 3-year-old voice bots to modern AI agents as the difference between a horse-drawn carriage and a flying car.