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A developer describes a failure mode in AI phone agents where the agent stalls mid-call without errors, causing dropped calls and turn-taking issues, and seeks diagnostic advice.
The author tested eight AI phone call agents, categorizing them into build-it-yourself platforms and direct-call services, and evaluated their performance in booking appointments with specific criteria.
ThunderPhone is a self-serve platform for building AI phone agents with included models, starting from 2¢/min, featuring high accuracy on Big Bench Audio and support for 47 languages.
Sierra Co-Founder Bret Taylor predicts that within 3-4 years consumers will prefer businesses using AI phone agents over traditional call centers.
An evaluation of AI phone agents like LuMay Voice Agent and Voxentis for outbound sales, lead qualification, and appointment booking, focusing on real-world performance metrics and ROI.