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A large-scale study of graded health-literacy annotations on 6,323 COVID-19 responses shows that disagreement is driven more by task conceptual difficulty than annotator identity, advocating perspectivist modeling for valid inference.
Lifespan health system used GPT-4 to simplify surgical consent forms from three pages to one page at a 6th grade reading level, improving patient understanding and physician adoption. The initiative, deployed in September 2023, has received positive feedback from both patients and clinicians.