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Lowe's has deployed GPT-4o-powered AI tools—Mylow for customers on Lowes.com and Mylow Companion for in-store associates—to provide expert home improvement guidance at scale. The partnership with OpenAI aims to transform Lowe's from a product-focused retailer to a project-expertise platform.
Lowe's, a Fortune 50 home improvement retailer, has integrated AI into its operations to enhance customer experiences and associate productivity. The company developed AI-powered tools like Mylow and Mylow Companion in collaboration with OpenAI to democratize home improvement expertise and streamline store operations.