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The article discusses how AI implementation mirrors cloud infrastructure, using a freight brokerage example to highlight hidden costs and complexity. It argues for optimizing AI systems rather than removing them, reducing manual oversight.
Gartner predicts 60% of AI projects will be abandoned through 2026. The author, working in enterprise content management, argues the real blocker is messy unstructured legacy content and inconsistent metadata, not the AI models themselves.
A developer discovers that a mandated AI rollout for contract review fails because the human process relied on a worker's informal relationship and context, leading to poor escalations; the fix involves keeping the human in the loop as an interpretation step.