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LATAM Airlines and other CX teams are improving AI customer experience agents by analyzing production conversations, reducing out-of-scope messages and enhancing performance with tools like LangSmith.
Lyft CEO David Risher discusses the company's turnaround, profitability, competition with Uber, and plans for autonomous vehicles, positioning Lyft as the 'good Uber.'
Hackney is a mobile app that compares prices and wait times across Uber, Lyft, Waymo, and other ride-hailing services, allowing users to book directly with the cheapest provider.