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CARRE: Counterfactual Action Retrieval and Reason Evaluation for Explainable Churn Prescription

arXiv cs.CL ↗ · 2026-09-10 Cached

CARRE is a three-stage framework that combines retrieval-augmented generation, counterfactual scoring, and large language model reasoning to provide explainable churn prescriptions for customer retention actions, showing improved risk reduction over baselines.

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