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A reflection on building a support bot reveals that users often do not search for help, highlighting key behavioral patterns for AI support design.
A founder shares experience with an AI support bot that only achieved 8% ticket deflection after 8 months, compared to a peer's 47%, highlighting the difference between AI-native tools and legacy ticketing systems with LLM wrappers.
A tutorial on building a WhatsApp AI agent using Claude and Zernio's MCP server, allowing automated responses to inbound messages with human handoff when needed.
A company describes how overly strict AI guardrails made their support bot unusable for basic queries, highlighting the unsustainable trade-off between safety and functionality.
Hackers exploited Meta's AI support chatbot to take over high-profile Instagram accounts by simply asking it to change the account's email address, bypassing normal verification and account recovery procedures.