We hardened our AI guardrails so much the bot is basically useless now

Reddit r/AI_Agents 06/05/26, 08:55 AM News

ai-guardrails jailbreak false-positives ai-safety support-bot user-experience production-issues

Summary

A company describes how overly strict AI guardrails made their support bot unusable for basic queries, highlighting the unsustainable trade-off between safety and functionality.

Started with our AI assistant getting jailbroken a few too many times. Fair enough. We locked it down with prompt filters and output classifiers. Red team came back, found more bypasses, we locked it down harder. Now our support bot refuses to answer even basic queries like what's my account balance because it mentions a financial figure and the guardrail thinks it's sensitive data. Users are pissed We traded safety failures for false positives and neither one is acceptable. The more we tighten, the less the bot does. This is unsustainable. Are we just accepting a baseline of jailbreak risk to keep the bot functional?

Original Article

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