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This paper introduces an LM-guided counterfactual recommendation pipeline for improving doctor-patient communication in text-based telemedicine. It identifies interpretable features like tone and actionability, and suggests minimal changes that increase positive patient feedback without altering medical content, achieving a mean 6.41% gain in predicted positive feedback.
Virtual health is expanding healthcare access globally, with case studies from Saudi Arabia to the US, potentially reducing the projected $47 trillion economic burden by 2030.
10BedICU, an Indian healthcare startup, is developing AI-powered tools on OpenAI's platform to improve critical care infrastructure across government hospitals. The company operates a network of 200+ hospitals across nine states and is launching three AI-driven features including CARE Scribe (medical transcription), CARE Device Connect (device integration), and other tools to address India's shortage of healthcare specialists and improve patient care.