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Kent C. Dodds shares a podcast episode with Lucas Wargha discussing product engineering, user conversations, and engineering culture.
Fred is an AI-orchestrated UX research tool that leverages behavioral tracking to automate user research processes.
The article argues that engineers should resist immediately answering users' first questions, instead using follow-up questions to uncover the deeper problem, which improves both the user's mental model and the product itself, using examples from the Perfetto performance debugging tool.
An essay arguing that software engineers and product designers often avoid genuine user listening by over-engineering frameworks and systems, instead outlining seven common pitfalls that prevent effective listening to users and stakeholders.