@GergelyOrosz: This is the salty take from experiences where I’m a customer like X Ads, or products where customer support (that worke…
Summary
Gergely Orosz criticizes the replacement of effective customer support with AI bots and the poor user experience of X Ads, arguing that engineers need to take more responsibility.
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Cached at: 07/14/26, 06:17 AM
This is the salty take from experiences where I’m a customer like X Ads, or products where customer support (that worked!) was replaced by AI bot customer support that doesn’t.
I’m sure you can do more with less but not unless engineers take on far more responsibility…
Gergely Orosz (@GergelyOrosz): I tried to use X Ads, really did
(because via the subscription I get $1,000 of ads credits p/m)
It’s a product I failed to use properly, because it’s just so bad, limited etc
So a tweet celebrating having a skeleton crew run a product I cannot use is not the flex it looks like
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