Commonwealth Bank of Australia builds AI fluency at scale

# Commonwealth Bank of Australia builds AI fluency at scale Source: [https://openai.com/index/commonwealth-bank-of-australia/](https://openai.com/index/commonwealth-bank-of-australia/) OpenAIDecember 9, 2025 By rolling out ChatGPT Enterprise across its workforce, CBA is improving how teams work and deliver better outcomes for customers\. Company size:Enterprise Region:Asia\-Pacific & Oceania Industry:Finance Products:ChatGPT Results 50k employees using ChatGPT Enterprise Commonwealth Bank of Australia \(CBA\) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot\. With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands\-on programs like forums, daily tasks, and internal experiments\. The goal is to embed AI into everyday workflows, then expand into agent\-powered use cases that improve customer experience in high\-impact moments, including customer service and fraud and scam response\. > “When we wanted to get the organization using a very high\-quality product with real consistency, we chose OpenAI so we could translate that capability into better outcomes for our customers\.” –Matt Comyn, CEO, Commonwealth Bank of Australia By pairing enterprise\-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia\. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above\. ## Keep reading