@DanKornas: AI customer support is hard to improve when you can’t measure retrieval or answer quality. Simba is an open-source, sel…

AI customer support is hard to improve when you can’t measure retrieval or answer quality. Simba is an open-source, self-hosted AI customer service assistant for teams that want control over their RAG stack. It helps you build and evaluate a knowledge-base assistant by combining a customizable RAG pipeline with retrieval, generation, latency, and conversation metrics. Key features: • Built-in evaluations – track retrieval precision, recall, relevance, generation faithfulness, answer relevancy, and latency. • Customizable RAG pipeline – swap LLMs, embedding models, vector stores, chunking strategies, rerankers, and parsers. • Website chat widget – add the npm package and connect it to your Simba API instance. • Management dashboard – manage documents, monitor conversations, and analyze performance from one UI. • Flexible setup – run with Docker on CPU or NVIDIA GPU, or install simba-core with pip. It’s open-source (Apache 2.0 license). Link in the reply