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Starlink, SpaceX's satellite internet service, is now officially live on Lufthansa airlines, as activated by CEO Jens Ritter during a flight.
Virgin Atlantic adopts ChatGPT Work to streamline customer journey research and analytics, reducing weeks of competitive analysis to hours and creating secure dashboards for employees.
Norse Atlantic Airways offers cheap tickets but relies heavily on AI customer service, leading to widespread complaints about inaccessible refunds and scammers. Dozens of FTC complaints detail losses over $1,000, highlighting the downsides of the airline's tech-forward approach.