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Comcent 推出 AI 就绪的语音基础设施产品，支持通过 Twilio 或任意 SIP 中继在浏览器中接听电话，并提供 AI 转写、摘要、情绪评分及语音机器人功能，核心开源，起价每月 20 美元。
Meta is testing an AI agent called Muse that is advertised to make calls on users' behalf, but it has been revealed that human agents in call centers are actually handling some of the calls, raising privacy and credibility concerns.
A practitioner recounts experiences with voice AI in call centers, detailing hidden costs when solutions underperform in production, and asks for honest feedback from others with similar real-world experience.
Cartesia released Sonic-3.5 (text-to-speech) and Ink-2 (speech-to-text), claiming they are the #1 streaming models for voice agents, with potential to disrupt call centers.
AI is increasingly being used in debt collection, with automated agents like ProCollect's Eve calling debtors, offering efficiency and scale, but also raising concerns about job displacement and interaction quality.
A comparison of 8 AI voice agents for dental clinic workflows, highlighting performance in latency, interruption handling, and integration.
Despite predictions that AI would replace customer service roles, offshore call center employment in the Philippines has nearly doubled over the past decade, illustrating Jevons paradox where AI-driven efficiency lowers costs and increases demand for such labor.
Retell AI launches a no-code voice agent automation platform powered by GPT-4o, enabling businesses to deploy natural-sounding AI agents for customer service tasks like appointment scheduling and issue resolution without engineering overhead. The platform achieves up to 80% reductions in call handling costs and leverages GPT-4o's function calling capabilities for reliable multi-turn conversations.