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Rakuten Group partners with OpenAI to leverage its 1.8 billion member ecosystem and vast data assets through generative AI APIs, implementing solutions for automated customer service, review summarization, and B2B merchant insights while prioritizing security and privacy.
Viable, an AI-powered platform founded in 2020, uses fine-tuned GPT-4 models to analyze large-scale unstructured qualitative data like customer feedback and support tickets with greater accuracy than traditional summarization tools. The platform helps businesses extract actionable insights for improving NPS scores, reducing support costs, and informing product decisions through seamless integrations with tools like Zendesk and Intercom.