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Karumi 宣布推出一款内置在产品中的 AI CSM，可与每位新用户对话、引导其在真实应用中完成上手流程并实现激活，客户案例显示试用转付费率从 14% 提升至 26%，约 82% 的入职通话由 AI 完成。
Tori 在 Product Hunt 上发布，号称最智能的 AI 客服代理，能够从现有内容深度学习产品知识，并通过可完全自定义的界面回答复杂的客户问题。
Klaviyo has agreed to acquire AI-powered customer success startup Agency, with founder Elias Torres joining as chief product officer to advance Klaviyo's AI agents Composer and Customer Agent.
MongoDB Atlas celebrates its 10-year milestone, highlighting customer success stories from Amadeus, Marsh, Toyota, and Cisco that demonstrate how the platform enables faster innovation, AI-readiness, and resilient applications.
Gigacatalyst is a product that gives sales and customer success teams engineering superpowers.
OpenAI Academy outlines how customer success teams can use ChatGPT to streamline account management tasks including synthesizing customer context, drafting communications, and standardizing operational cadences. The guide highlights use cases like onboarding, renewals, QBR prep, and churn risk identification.
Netomi shares lessons from scaling agentic AI systems in enterprise environments, leveraging GPT-4.1 and GPT-5.2 within a governed execution layer to handle complex, multi-step workflows for Fortune 500 clients like United Airlines and DraftKings. The company demonstrates how proper prompting patterns, concurrency design, and contextual reasoning enable reliable AI agent deployment at production scale.
OpenAI introduces GTM Assistant, an internal AI-powered tool built on OpenAI's automation platform and delivered via Slack to help sales teams reduce preparation overhead and centralize product knowledge. The system has delivered a 20% productivity lift for sales reps by automating customer research, meeting briefs, and product Q&A while scaling best practices across the organization.