Salesforce acquires AI customer service platform Fin for $3.6 billion

# Salesforce acquires AI customer service platform Fin for $3.6 billion | TechCrunch Source: [https://techcrunch.com/2026/06/15/salesforce-acquires-ai-customer-service-platform-fin-for-3-6b/](https://techcrunch.com/2026/06/15/salesforce-acquires-ai-customer-service-platform-fin-for-3-6b/) In Brief Posted: 7:34 AM PDT · June 15, 2026 **Image Credits:**Interim Archives / Getty ImagesSalesforce[announced](https://investor.salesforce.com/news/news-details/2026/Salesforce-Signs-Definitive-Agreement-to-Acquire-Fin/default.aspx)on Monday that it will acquire AI customer service platform[Fin](https://fin.ai/)for $3\.6 billion\. Formerly known as[Intercom](https://techcrunch.com/2022/10/06/eoghan-mccabe-the-controversial-intercom-co-founder-who-left-the-ceo-role-in-2020-is-stepping-back-in/), Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more\. Salesforce says it wants to use Fin’s team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks\. “Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities,” said Salesforce CEO Marc Benioff in a statement\. “Together, we’ll help companies of every size seize this opportunity — accelerating time to value with trusted agents that deliver measurable outcomes at scale\.” The transaction is expected to close in the last quarter of Salesforce’s 2027 fiscal year, which is actually slated for the first few months of 2027 because of how the company reports its financials\. “To our customers: Over the past few years we’ve been shipping intensely\. Including recently our groundbreaking model, Apex, and our paradigm\-defining internal agent, Operator,” wrote Fin co\-founder and CEO Eoghan McCabe in an X post\. “With the resources of Salesforce this will only accelerate\. And yet little will practically change\. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category\. Thank you very sincerely and deeply for your belief in us\.” > We’re excited to share that we just signed an agreement for[@salesforce](https://x.com/salesforce?ref_src=twsrc%5Etfw)to acquire[@fin\_ai](https://x.com/fin_ai?ref_src=twsrc%5Etfw)for ~$3\.6B\. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027\. Fin started as Intercom 15 years ago\. We changed our name to cap our transformation…[pic\.twitter\.com/ghD3xGld55](https://t.co/ghD3xGld55) — Eoghan McCabe \(@eoghan\)[June 15, 2026](https://x.com/eoghan/status/2066491567452680202?ref_src=twsrc%5Etfw) ### Newsletters Subscribe for the industry’s biggest tech news ## Related ## Latest in AI