banking

FinRAG-12B is a 12B-parameter LLM optimized for retrieval-augmented generation in banking, featuring a unified training framework that improves answer quality, citation grounding, and calibrated refusal. The model outperforms GPT-4.1 in citation grounding and is deployed across over 40 financial institutions with significant cost and latency advantages.

Gradient Labs, founded by former Monzo AI leaders, launches an AI account manager platform for banks using OpenAI models (GPT-5.4 mini/nano) to handle complex customer service cases like fraud and payment issues with 500ms latency and 97% trajectory accuracy in procedure compliance.

BBVA and OpenAI have expanded their strategic collaboration to deploy ChatGPT Enterprise to all 120,000 global employees—a 10x increase from current deployment—as part of a multi-year AI transformation program aimed at enhancing customer experience, risk analysis, and internal operations.

BBVA is scaling AI adoption enterprise-wide with ChatGPT, achieving 3 hours saved per employee per week and 80%+ efficiency improvements. The bank deployed AI to over 11,000 employees through structured governance, custom GPTs, and leadership training, moving from pilots to integrated business practice.

A user asks how to avoid multiple bank trips for a home loan, and suggests using ChatGPT to streamline document preparation and communication, potentially reducing visits to one.