RingCentral Scales Customer Programs with ChatGPT Work

TL;DR: RingCentral PMO team members use ChatGPT with Codex to transform scattered knowledge into a continuously running operating system, successfully scaling from 6 pilot customers to about 80 early access programs. ## Background: Data Silos Challenge in the PMO As a member of the Project Management Office (PMO), I sit at the critical intersection of cross-functional stakeholders. In my PMO role, I face a lot of data silos—each organization or team stores its data in its own specific repository. ## ChatGPT with Codex: From Scattered Notes to a Living System ChatGPT with Codex helped me turn PMO knowledge from scattered notes and chat logs into a living, continuously running operating system. It's an extension of myself—now I work, learn, and constantly improve through it. ## Scaling from 6 Pilots to About 80 Customers Since Codex launched, it’s like I’ve been supercharged, because now I have agentic AI capabilities that go beyond moving insights from the review level into execution. In fact, ChatGPT with Codex helped me grow the customer base I track from 6 in the pilot phase to about 80 in the early access program. ## A Team of One, But No Longer Alone I’m a team of one, but I don’t feel like I’m fighting alone, because I have ChatGPT with Codex supporting me. --- Source: RingCentral Scales Customer Programs with ChatGPT Work (https://www.youtube.com/watch?v=nep5byxmr_M)